FAQ

We carry a comprehensive selection of premium fly fishing gear including flies, fly lines, fly reels, fly rods, hooks, tying materials, vises, tools, kits, and accessories like lights, magnification equipment, and storage solutions. Whether you’re a beginner or seasoned angler, we have everything you need for a successful fishing adventure.

Selecting the right fly rod depends on several factors including the type of fish you’re targeting, your fishing environment (rivers, lakes, saltwater), and your experience level. Our product descriptions provide detailed specifications and recommended uses. Feel free to email our experts at [email protected] for personalized recommendations based on your specific needs.

Yes! We have several starter kits perfect for those new to the sport. These kits include carefully curated combinations of rods, reels, lines, and essential accessories to get you started on the right foot. Check our “Kits” section for available options.

During the checkout process, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information for faster checkout, and view your order history.

We process orders quickly to ensure fast delivery, so modifications or cancellations may only be possible if requested within a few hours of placing your order. Please contact us immediately at [email protected] with your order number if you need to make changes.

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted channels to ensure your financial information is protected.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your complete payment details on our servers.

We ship globally to most countries! However, we are currently unable to deliver to some parts of Asia and remote regions due to logistical constraints. During checkout, if your region is not available for shipping, you’ll be notified.

We offer two convenient shipping methods:

• Standard Shipping (via DHL or FedEx): $12.95, delivered in 10-15 business days after dispatch
• Free Shipping (via EMS): Free on orders over $50, delivered in 15-25 business days after dispatch

Orders are processed within 1-2 business days before shipment. You’ll receive a confirmation email once your order has been shipped with tracking information.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.

While we strive to meet all delivery estimates, occasionally delays can occur due to factors beyond our control such as customs processing, weather events, or carrier delays. Your tracking information will provide the most current status of your shipment.

We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging with all tags attached. Please visit our Returns page for complete details and to initiate a return.

To initiate a return or exchange, please email us at [email protected] with your order number and reason for return. We’ll provide instructions and a return authorization number if applicable.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.